What's on your mind?

[DerVVulfman]

The situation is STUPID AND DREARY!!!!

Okay, as some have read, my father is 92 and with Dementia. His doctor told me to give him phone call updates, and he gave me the number to his assistant for her voicemail. This way, he gets the info.

Well.... It turns out that she went away and had a temp covering for her. So for THREE WEEKS, HE NEVER GOT THE UPDATES!!!! Well, he got the last one and saw me immediately. He was flummoxed that he never got the previous weeks worth of information (or so he says). I took a pic and video of my dad and showed it to him and he was dismayed. He was thinking... weeks.

He gave me a referral to a Hospice that has nurses that come to the house so the doc can get immediate evaluation and the nurse has the medical background for what's needed.

BUST. The hospice does NOT send people to the house. They said it was a common thing that keeps getting scewed up, so I went back to the hospital. I saw the staff at the desk and got a REPLACEMENT REFERRAL to a group that does exactly what the Doctor ordered. Went home and gave THEM a call.

STRIKE TWO. They cannot accept a patient's phone call for an order. It has to come straight from the doctor's office and from the doctor. YIKES... So, I headed back to the Hospital.... Again.... The staff were rather surprised to see me so quickly. I told them the deal and I gave them the 'Office phone number' to make the arrangements.

Did I mention I surprised the head doctor when I mentioned her last name was Lockheart when only her first name was on the badge? Lisa Lockheart. Like any fan of Final Fantasy 7 would miss that.

Well... I gave the desk the phone number and there wasn't much more to do but go home....

One hour later, I get a checkup call from my dad's doctor asking how the referral to the Hospice turned out.

Seriously?

So I told the assistant "You kidding? The hospice doesn't send nurses as he thought, and I left a message last night saying that. I went to the hospital and the people at the front desk gave me another referral. But the second referral requires a doctor's authorization. The number to reach them is on the paperwork at the desk. Didn't they tell you?????