What's on your mind?
10-06-2014, 03:52 PM
I have to say I am very positively surprised by the custommer support for the RPG makers.
After contacting them about a strange issue that - even after some research - seemed to be not a common issue for the RMXP, the custommer support replied at the same day, providing a suggestion for a similar issue in VX with instructions how to fix it. I replied and let them know that my problem was diffrent from that one and how so. As well as the fact that it was something that did not happen to me when I had been using older versions of the Programm and only applied to the most recent one.
A few days later, I got an other e-mail and I was informed that the issue was beeing looked into and that the developers had been contacted.
Now, again just a few days later, I recieved an e-mail yet again, updating me on the status as well as beeing provided with a key for the steam version of the programm, to see if I have the same issues there.
I still miss using the older version that I used to work with for years - especially since that one ran with the now missing L!mes patch that would fix the textboxes - but it is good to know that people try to take care of you as best as they can ^^
After contacting them about a strange issue that - even after some research - seemed to be not a common issue for the RMXP, the custommer support replied at the same day, providing a suggestion for a similar issue in VX with instructions how to fix it. I replied and let them know that my problem was diffrent from that one and how so. As well as the fact that it was something that did not happen to me when I had been using older versions of the Programm and only applied to the most recent one.
A few days later, I got an other e-mail and I was informed that the issue was beeing looked into and that the developers had been contacted.
Now, again just a few days later, I recieved an e-mail yet again, updating me on the status as well as beeing provided with a key for the steam version of the programm, to see if I have the same issues there.
I still miss using the older version that I used to work with for years - especially since that one ran with the now missing L!mes patch that would fix the textboxes - but it is good to know that people try to take care of you as best as they can ^^
Friendship is born at that moment when one person says to another: "What! You, too? Thought I was the only one." (C.S. Lewis)
For the time you're laughing, there's nothing wrong in the world. (Colin Mochrie)
If it's funny, make sure people laugh. If it's not funny, make it funny (unless it's actually really serious). (silvercheers)
Please don't spell my name "Yamina-chan". It's all small. Thank you =D
For the time you're laughing, there's nothing wrong in the world. (Colin Mochrie)
If it's funny, make sure people laugh. If it's not funny, make it funny (unless it's actually really serious). (silvercheers)
Please don't spell my name "Yamina-chan". It's all small. Thank you =D